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| Frequently
Asked Questions |
Do
you have a minimum order?
There is no minimum order or small order fee.
Can
I have a printed catalog of your items mailed to me?
Our only catalog
is online. You may print your own catalog and price list
directly from our site. Visit our shopping cart pages
to print a list of items.
We would not be able to keep a current list of products,
prices and inventory with a printed copy of this catalog
since it changes every week. We adjust prices and products
on a regular basis. Always check out our home page for
new products, featured products, bargains and sale items.
Can
I order samples to test my products in?
Samples can be purchased
and are intended as a guide to assist the purchaser in
determining the specifications he/she requires and does
not constitute specific recommendations or specifications.
Will
my product work in any container?
It is the purchaser's
sole responsibility to determine the adequacy of the closure,
bottle or device that E.D. Luce supplies for the purchaser
or purchaser's customer's particular product due to their
particular knowledge of such matter as:
(a) Product formulation of the intended product.
(b) Intended end use of the package.
(c) The filling, assembly and packaging operations to
be utilized.
(d) The shipping and storage conditions.
(e) The method of merchandising the filled package including
(but not limited to) handling and shelf life.
We specifically caution the buyer that not all products
are compatible with plastic, glass or metal and not to
use the bottles, closures, pumps or other articles for
the packaging of harmful products and/or any other substance
that will be likely to cause injury to person or property.
All samples and product data are present for customer
information purposes only. No guarantee, warranty or recommendation
for any particular end use is intended or implied. No
agent representative or employee of E.D. Luce has the
authority to make any contrary representations, warranty
or agreement.
How
long does it take to process my order?
Due to our recent
overwhelming number of inquiries and internet orders,
you can expect an order to be processed for shipping in
1 to 4 working days. We will call or e-mail you about
any back orders or problems with your order. Please give
us your daytime phone number when you sign in to the shopping
cart.
When
will I receive my order?
We understand
most of our orders go to businesses and need an “estimated
time of arrival”, in general that would be between
2 to 14 days of placing the order. Save yourself money
and “order in time”. We'll do the rest.
Can
I pay for faster shipping?
If you want to pay for expedited shipping, there is a
$10 rush charge to insure that your order is shipped the
day we receive it. All orders must be placed by 10:am
PST. We are closed on weekends.
How
do you ship orders?
We ship UPS ground/air and FedEx air, and add actual freight
charges to your order. For orders to Hawaii and Alaska
we ship “Priority Mail” insured return receipt.
Can
I request USPS shipping?
All orders requesting
USPS as a method of shipping are delivered to the post
office for shipment on Friday of each week. The USPS does
not provide a daily pick up service of large packages
to us. If your order requires immediate shipping, please
indicate "RUSH" when checking out (please note
that a $10.00 service fee will be added to your order
for this service). We will deliver your order to the Postal
Service on a "RUSH" provided that the order
was received by 10:00 AM PST and that the ordered goods
are in stock. Shipments to Alaska, Canada and Hawaii are
shipped via USPS unless requested by other means.
UPS and FedEx ground provide daily pick up service and
have an excellent tracking service. We strongly suggest
the use of these carriers for shipments in the continental
USA.
What
do I do if my order is damaged from shipping?
Take caution of what you sign for when receiving your
order. All orders are insured with UPS and FedEx. Check
your order on receiving. If it is damaged, contact the
shipper and file a claim. Save all of the packaging until
the adjuster has been contacted. When receiving freight
by truck, carefully check out your order before you sign
the paperwork. We have very few damages considering the
quantities that we ship.
What
is your return policy?
All
returns must be made within the first 2 weeks of receiving
your order. There is a 20% restocking fee if you change
your mind and return your order. If we pack and/or ship
your order and somehow you do not receive it or refuse
it, handling or shipping charges will still apply. Please
order carefully.
Do
you export your products?
Exports
beyond the continent of North America are subject to a
$10.00 handling fee.
Do
you accept credit cards?
We
handle all major credit cards and debit cards available
at most banks. You may enter them on our secure Shopping
Cart and speed up your order. Credit cards will be processed
when actual goods are shipped.
Do
you accept checks?
We accept cashiers checks or money orders (no personal
checks) made out to E.D. Luce Packaging; orders will not
be processed until the check is received. No C.O.D. or
credit sales.
What
happens if my order is declined?
All
declined orders will be held for (5) five days before
restocking. A $10.00 restocking fee will be charged and
collected before any future orders can be made.
How
do I register as a member?
First click on the register button on the home page. Then
choose a username and password
to activate your account and begin shopping. Be sure to
print a copy of your user name and password when you register.
Please don't use apostrophes in your user name or password.
We do not sell your name to any other organization.
What
measurements do you use for your bottles?
Our
bottles and jars are listed in ounces, drams, and ml or
cc. This is the volume (like water in a measuring cup).
Please check our useful links (pdf files) on our help
page.
30
ml or 30 cc = 1 ounce. 8 drams = 1 ounce.
Do
you give quantity discounts?
A
10% discount will be applied to all purchases which meet
the following requirements:
Your order quantity is 144 or more of any one item.
Your order quantity is 12 or more of any items packaged
in quantities of 12.
Your order quantity is 6 or more of any items packaged
in quantities of 24.
Your order quantity is 3 or more of any items packaged
in quantities of 48.
If
you are ordering 5 cases or more, be sure to request
a quote for volume discounts. Please call, fax or click
here to request a quote online.
What
are your business hours?
We
are open for business Monday-Friday 7:30 AM to 4:00 PM
Pacific time. Will call hours are Monday-Friday 9:00 AM to 3:30 PM.
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Location
13918 Equitable Rd.
Cerritos, CA 90703-2315
Main: (562) 802-0515
Fax: (562) 802-0501
Click here for a map
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Note: Prices and product availability are subject to change
without notice. |
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